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How to Migrate your Whatsapp Business API from another service provider?

Intro

Migrating a WhatsApp Business Account (WABA) can be a complex process that involves several critical steps and considerations. This guide will walk you through the necessary preparations, the migration steps, and provide a use case to illustrate the process.

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Pre-requisites for Migration

Before you begin

  • Retrieve your Business Manager ID and check on the verified status on here.
  • Retrieve the WhatsApp Display name on this page.
  • Make sure you have admin access to the Facebook Business Manager associated with your WABA. You can check through you access here.
  • Locate your Facebook Business Manager ID. You'll need it during the process.
  • Ensure your Facebook Business Account is verified.
  • Have a phone number ready to receive a 6-digit verification code via SMS or call.
  • Note down your current WhatsApp Business Account's display name.
  • Please make sure the two-step verification (2FA) for your WhatsApp number is disabled.

Migration Steps

Access MesscatChannels

  • Go to the Manage Channels section on Messcat.

Add a WhatsApp Channel

  • Click the + Channel button and select WhatsApp Business API.

    waba channel.jpeg

Login to Facebook Business Manager

  • Log in to your Facebook Business Manager account.

Select Business Account

  • Choose the correct Meta Business account you want to connect and click Next.

  • Select your existing WhatsApp Business Account. If creating a new one, choose Create a new WhatsApp Business Profile and click Next.

    FB 2.jpeg

Configure New WABA (if applicable)

  • If creating a new WABA, enter your desired display name, select your business category, and click Next.

    FB.jpeg

Verify Phone Number

  • Enter your WABA phone number to receive a verification code.

Complete Connection

  • Once you receive the code, enter it to finalize the connection between Messcatand your WABA.