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Instagram Channel

Article Description: Connecting Your Instagram Channel Last Updated: March 26, 2025 Published: No Suggested: No

Introduction

This page will show you how to connect your Instagram to Messcat. When you connect, you can easily manage your Instagram messages and comments right here in Messcat!

Before You Start

  • You will only be able to receive and send messages through the Instagram channel if you have a page connected to your Facebook account.

Let's Get Started

Tutorial video

[https://drive.google.com/file/d/1Np2RU0cw0zASitPE0DLjFRu942TiiI9A/view?usp=sharing](https://drive.google.com/file/d/1Np2RU0cw0zASitPE0DLjFRu942TiiI9A/view?usp=sharing)

Steps

  1. Go to "Channels": In Messcat, find and click on the "Channels" section.
  2. Add a Channel: Click the button that says "+ Channel."
  3. Pick Instagram: Choose "Instagram" from the list.
  4. Log In to Instagram: You'll be taken to Instagram to sign in to your account.
  5. Give Messcat Permission:
    • Choose the Instagram Business account and Facebook Page you want to use with Messcat.
    • You'll see a list of things Messcat needs permission to do. This is normal, and it lets Messcat manage your Instagram messages.
  6. Save Everything: Click "Save" or "Confirm" to finish connecting.
  7. All Done! Your Instagram Channel is now connected to Messcat! You'll see it in your "Channels" section.

Important Things to Know

  • Business Account Only: Remember, you need an Business account, not a personal one.
  • Linked to Facebook: Your Instagram Business account must be connected to a Facebook Page.
  • The 24-Hour Rule: Instagram has a rule that says:
    • You can message someone freely within 24 hours after they messaged you.
    • After 24 hours, you can't message them first unless they message you again.
  • Old Messages: Messages that existed before connecting to Messcat will not appear in Messcat.
  • Using Meta Business Suite: If you use the Meta Business Suite to message people, those messages might not appear in Messcat. It's best to use Messcat for your Instagram messages after you connect.
  • File Size Limits:
    • Pictures: 8MB limit
    • Other Files: 25MB limit

Help! I'm Having Trouble!

  • Channel Connection Problems:
    • Make sure you're logged in to the right Instagram Business account.
    • Double-check that your Instagram Business account is linked to a Facebook Page.
    • Make sure you've allowed all the permissions that Messcat needs.
  • Message Problems:
    • Manage your messages only in Messcat to avoid sync issues with other platforms like Meta Business Suite.
  • Billing:
    • If you're redirected to the payment page, your account has run out of credits.