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Messenger Channel

Article Description: Connect Facebook Messenger Channel to streamline customer interactions and automate workflows with seamless integration. Last Updated: March 26, 2025 Published: No Suggested: No

Introduction

This guide will show you how to connect your Facebook Messenger to Messcat so you can manage your messages all in one place.

Before You Start

  • You will only be able to receive and send messages through the Instagram channel if you have a page connected to your Facebook account.

Let's Get Started!

Tutorial video 🎥

[https://drive.google.com/file/d/15ehbpc0iUCcLJEE51-H-Wi5oFeZ1b4Qy/view?usp=sharing](https://drive.google.com/file/d/15ehbpc0iUCcLJEE51-H-Wi5oFeZ1b4Qy/view?usp=sharing)

Steps

Step 1: Go to Manage Channels

  • Open your Messcat account
  • Find "Manage Channels" in the side menu
  • Click the "+ Channel" button

  • Select "Messenger"

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Step 2: Log in to Facebook

  • A new window will open
  • Sign in with your Facebook username and password

Step 3: Choose Your Pages

  • Facebook will show you available Business Pages to connect
  • Select which pages you want to manage through Messcat

Step 4: Review and Save

  • Review the permissions Messcat is requesting
  • Check all permissions carefully
  • If everything looks correct, click "Save"

Step 5: You're Connected!

  • You'll receive confirmation that your Messenger Channel is ready
  • Congratulations! You're all set! 🥳

Important Things to Know

  • Business Account Only: Remember, you need a Business account, not a personal one.
  • Linked to Facebook: Your Messenger account must be connected to a Facebook Page.
  • The Conversation Window: Messenger has a rule that says:
    • You can message someone freely within 24 hours after they messaged you.
    • After 24 hours, you can only message them with a manually sent message. You must only use this to follow up on an issue, or provide assistance that couldn’t have been given in the first 24 hours. This window lasts for 7 days.
  • Old Messages: Messages that existed before connecting to Messcat will not appear in Messcat.
  • Using Meta Business Suite: If you use the Meta Business Suite to message people, those messages might not appear in Messcat. It's best to use Messcat for your Messenger messages after you connect.
  • File Size Limits:
    • Pictures: 8MB limit
    • Other Files: 25MB limit

Help! I'm Having Trouble!

  • Channel Connection Problems:
    • Make sure you're logged in to the right Facebook account.
    • Double-check that your Facebook Business account is linked to a Facebook Page.
    • Verify that you've granted all necessary permissions to Messcat on the Manage Channel page.
  • Message Problems:
    • Manage your messages only in Messcat to avoid sync issues with other platforms like Meta Business Suite.
  • Billing:
    • If you're redirected to the payment page, your account has run out of credits.