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Migrate From Manychat to Messcat (Messenger)

Why This Matters

Moving from Another App to Messcat

If you're switching from another messaging app to Messcat for your Facebook Page, you need to tell Facebook to send your messages to Messcat instead of the old app. This is done by changing the "Primary Receiver." Without this step, you might not get any messages in Messcat!

What is a "Primary Receiver"?

Think of it like a mailbox. Facebook needs to know which app should get your messages. The "Primary Receiver" is the app that Facebook sends messages to.

How to Change the Primary Receiver to Messcat

Follow Meta's Official Guide

You can follow the official steps listed in Meta's guide here.

Or Follow Our Step-by-Step Instructions

Step 1: Open Your Facebook Page

  • Go to Facebook and open the Page you want to use with Messcat.
  • Make sure you are an admin of that page.

Step 2: Switch to Page View

  • On the left side of your Facebook page, scroll down to the bottom.

  • You will see a "Switch" button, click on it.

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  • You are now viewing Facebook as your page.

Step 3: Go to Page Settings

  • On the left side menu, find and click "Settings."
  • Then, find and click "Page Setup."

Step 4: Find Advanced Messaging

  • In the "Page Setup" page, look for "Advanced Messaging" and click the "View" button.

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Step 5: Configure App Settings

  • Scroll down until you see "App Settings" and "Handover Protocol."

  • Click "Configure" for Messenger (or Instagram, if you connected that too).

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Step 6: Lastly Choose Messcat as the Primary Receiver

  • You'll have two options:
    • Remove the old "Primary Receiver": If you don't need the old app anymore, remove it.

    • Set "Messcat" as the "Primary Receiver": Choose Messcat from the list.

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Important Notes

  • You need admin rights to change these settings.
  • Facebook only allows one "Primary Receiver" at a time.
  • If you are unsure, you can also see Meta's official guide here: [Insert Meta's Official Guide Link Here].

What Happens Next?

Once you've set Messcat as the "Primary Receiver," all new Messenger messages sent to your Facebook Page will appear in your Messcat inbox.

Still Having Trouble? Please contact us.