Understanding WhatsApp Notifications with Messcat¶

About WhatsApp Notifications & "Online" Status with Messcat

Intro¶

To help you manage your WhatsApp messages seamlessly, our platform centralizes message handling directly within your Messcat workspace. This means you will no longer receive WhatsApp notifications on your mobile device once your account is connected to Messcat. This is an intentional feature designed to streamline your workflow—not a technical error.

Why Does This Happen?¶

When you connect your WhatsApp account to Messcat:

1. Messcat Takes Over Message Management: All incoming messages are routed to your Messcat dashboard instead of your phone.
2. No Duplicate Notifications: To avoid confusion and clutter, WhatsApp’s native notifications on your mobile device are automatically disabled.

This ensures all team members access messages from a single platform, improving collaboration and response efficiency.

Key Limitations to Note¶

• 🔄 Mobile Notifications Disabled: You won’t receive WhatsApp message alerts, or status updates on your phone while connected to Messcat.
• 🌐 Continuous "Online" Status: Your WhatsApp may display "Online" 24/7 due to Messcat’s active connection. This is expected behavior and does not impact functionality or privacy.
• 📱 Messages Are Still Accessible: All chats remain visible and manageable through your Messcat interface (web or desktop app).
• ⚠️ Reconnecting Restores Notifications: If you disconnect your WhatsApp from Messcat, notifications on your mobile device will resume.