How to add buttons and lists in message flows¶

Learn the difference between buttons and lists, and how to use them in Messcat!

Interactive messages provide users with a simpler, more efficient way to interact with your business on WhatsApp. They achieve significantly higher response rates and conversions compared to traditional text-based messages.

Messcat supports two types of interactive messages:

Buttons: Quick-select options with up to 3 buttons.
Lists: A menu-style format with up to 10 options.

1. Buttons¶

Buttons include up to 3 options, making it faster for users to choose from a menu when interacting with your business.

How to Add Buttons¶

Step 1: Navigate to the Automation Section

Hover over the left-hand sidebar.
Go to “Message Flows” and click on “+ Create New Form”.

Step 2: Choose a Template or Start from Scratch

Pick a pre-made template or click “Start from Scratch” to create your own.

Step 3: Add Buttons to a Message

Click on the message where you want to add buttons.
Select “Add Button”.

Step 4: Set Up Button Content and Actions

Define the text (less than 20 characters) for each button.
Configure the action that occurs when a user clicks the button.

Example of Buttons on WhatsApp¶

2. Lists¶

Lists include a menu of up to 10 options, offering a clean and consistent way for users to select an item when interacting with your business.

How to Add Lists¶

Step 1: Navigate to the Automation Section

Hover over the left-hand sidebar.
Go to “Message Flows” and click on “+ Create New Form”.

Step 2: Choose a Template or Start from Scratch

Pick a pre-made template or click “Start from Scratch” to create your own.

Step 3: Add Lists to a Message

Click on the message where you want to add a list.
Select “Add List” and give it a name.

Step 4: Add Sections and Options

Configure sections and add options relevant to your use case.

Click on “Choose Next Step” to set up actions for each list item.

Example of Lists on WhatsApp¶

By following these steps, you can quickly integrate interactive messages—either buttons or lists—into your workflows to enhance customer engagement and response rates!