Outgoing message trigger¶

Using outgoing message trigger to modify contact and update ticket.¶

Using the "Outgoing Message" trigger and conditions, you can modify contact properties and also update CRM tickets.

For ex: When you send a message which contains the word “resolve” in it, you can modify contacts info and update their ticket.

Step 1: Add a new "Outgoing Message" trigger

Step 2: Add a condition for a specific channel, a condition for text, and input the keyword you want it to check, and a condition for a specific tag

Step 3: Add a Modify Contact App Node, which can change a contacts info.

Step 4: Add a Update Ticket App Node, which can change the status of a particular ticket of that contact