Ticket Updated Trigger¶

Using Ticket Updated trigger to modify contact and update ticket.¶

Using the "Ticket Updated" trigger and conditions, you can send a message to the contact related in the ticket when the stage changes.

For ex: When you close a ticket, a message is sent to the ticket related contact that their ticket has been closed

Step 1: Add a new "Ticket Updated" trigger.

Step 2: Add a condition for ticket stage.

Step 3: Add the flow/message you want to send in response if the condition is met.