Skip to content

FAQ

  1. What if the variable I use is empty? For example — if I use the name variable, and the contact doesn’t have a name set?

    In such a case, we replace the variable with the default value — typically blank text. Here is the default value for different channels:

    • WhatsApp Business API (WABA): “N/A”
      • Eg. “Hello {{name}}!” will become “Hello N/A”
    • All Other Channels: “” (blank text)
      • Eg. “Hello {{name}}!” will become “Hello ”
    • The variable list is too long, can I search for variables?

    Yes you can! Just start typing the name of the variable you’re looking for and once you find it — either click it or use the keyboard to select it

    Screenshot 2024-07-03 at 12.29.32 PM.png

  2. Can I use variables directly from the inbox?

    Yes, you can! Just press the { anywhere in your message to see what variables are available to you

    Screenshot 2024-07-03 at 11.41.45 AM.png

    Select the one you need, and continue typing your message!

  3. When using the webhook, or HTTP request — we don’t see the variables outputted from there in the dropdown list. How can I add a custom variable absent from the list?

    No worries, you can add a custom variable absent from the list by typing the variable you need in double curly braces. Once you add the final curly brace — the variable will get detected as one and get formatted.

    Screenshot 2024-07-03 at 12.49.33 PM.png

    Screenshot 2024-07-03 at 12.49.49 PM.png

    To learn more about the advanced usage of variables, read our “Advanced Usage” doc.

  4. When I send a date/timestamp variable — what timezone will it use?

    We use your team’s timezone to format the timestamp.

  5. Can I customise the format of the date when sending a timestamp variable?

    No, this is not possible at the moment. The format being used right now is:

    M/D/YYYY, H:mm:SS A . For eg. 7/3/2024, 1:21:54 PM