How to hide client’s phone numbers, emails & usernames from teammates¶

To ensure privacy and security, Messcat allows you to mask sensitive client details like phone numbers, emails, and usernames from specific teammates.

Here’s how you can set it up:

📍 Step 1: Log into Messcat¶

Go to https://app.Messcat.tech and log in with your account credentials.

👥 Step 2: Open the “Team” Tab¶

Hover over the settings icon on the left-hand sidebar and click on “Team”

🕵️ Step 3: Set Privacy Rules for a Member¶

Select “Manage Access” next to the teammate you want to restrict

❌ Step 4: Toggle off the Personal Information setting¶

Within the “Manage Access” tab, click Expand on the “Contact” section and turn off the setting titled “Access Contact's Personal Information”

The teammate will now see anonymized or partially masked client information (e.g., +60****89 or e***@gmail.com).