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Messcat Helpdocs
Welcome to Messcat
01 Getting Started
01 Getting Started
1 The Basics
1 The Basics
How to Signup/Login to Messcat?
How to Connect your Whatsapp to MessCat? (QR Integration)
Facebook and Instagram Channel Introduction
How to Install the WebPhone App?
How to switch teams in MessCat
How to Submit a Support Ticket
How to get your Team ID?
Messcat Error Codes
2 Whatsapp Official Business API
2 Whatsapp Official Business API
What is Whatsapp Official Business API?
Limitations of WhatsApp Business API
How to get a Meta Business Manager Account and verify your Business on Meta? (required for Official Whatsapp Business API)
How to Create/Verify/Connect your Whatsapp Business API to Messcat?
How to Migrate your Whatsapp Business API from another service provider?
How to Set Up Payments on Facebook Business Manager for MessCat WABA Account
02 Channels
02 Channels
1 The Basics
1 The Basics
What is a Channel?
How to add additional Channels?
How to Reconnect a Channel?
How to Disconnect a Channel?
How to Delete a Channel?
How to auto-assign chats?
2 Different Channels
2 Different Channels
Email Channel
Instagram Channel
Messenger Channel
SMS Channel
3 WhatsApp Business API
3 WhatsApp Business API
How to Migrate a Whatsapp Business API Account?
What is WhatsApp Green tick and how to get it?
How to downgrade your WhatsApp Business API (WABA) number?
How to delete your WhatsApp account?
What are Template Messages?
Whatsapp Business API message FAQ
4 Messenger Instagram
4 Messenger Instagram
Privately Responding to Comments
Migrate From Manychat to Messcat (Messenger)
Advanced Comment Settings(Silencing Comments)
Understanding Comment Reply Limitations on Instagram and Messenger (Messcat)
Messenger/Instagram Channel FAQs
5 WhatsApp Personal Business (QR Based)
5 WhatsApp Personal Business (QR Based)
WhatsApp Chat History Sync Issues
How to enable/disable Chat History Sync?
Understanding Chat Action Sync
Understanding WhatsApp Notifications with Messcat
WhatsApp Messages Not Syncing to Mobile (Sender’s Device)
How to Change the WhatsApp Phone Number Connected to a Channel
Seamlessly Reconnecting After a Long Time/Migrating to a New Number
6 Channel Advanced Settings
6 Channel Advanced Settings
About Send Button Messages as a Poll
7 Troubleshooting Channels
7 Troubleshooting Channels
About message history on Messcat
How to fix WhatsApp channel disconnecting frequently
Understanding WhatsApp Read/Unread Sync Limitations
Why are my messages not syncing?
03 Whatsapp Bans
03 Whatsapp Bans
Everything you need to know about WhatsApp Bans
Everything you need to know about WhatsApp Bans
What are Whatsapp Bans?
Why did I get banned on WhatsApp?
How to appeal a WhatsApp Ban?
How to prevent WhatsApp Bans?
What to do when WhatsApp rejects your Unban Appeal?
How to Contact Whatsapp Support?
WhatsApp Unban Email Templates
Handle Pending Messages Before Reconnecting to Messcat
FAQs related to WhatsApp Bans
04 CRM
04 CRM
1 Contacts
1 Contacts
Contacts Video Walkthrough
How to import contacts in Messcat
How to export contacts from Messcat
Filtering Your Contacts in Messcat
How to bulk reassign contacts to a different teammate
2 Ticketing System
2 Ticketing System
How to create and manage CRM boards?
How to create a ticket?
How to move tickets within CRM boards
How to filter contacts based on tickets in inbox
How to create/update tickets automatically through message flows
One Ticket Per Contact: Simplify Your CRM Management
3 Custom Field
3 Custom Field
What are Custom Fields?
4 Tagging
4 Tagging
How to Tag a contact in Inbox?
How to Tag a Contact in the Contacts page?
How to Tag a Contact by Message History?
How to Delete Tags?
05 Inbox
05 Inbox
1 Messcat Inbox
1 Messcat Inbox
Team Inbox Walkthrough(Video)
How to Start a message flow inside Inbox?
How to export Chat History from a chat?
How to manage orders from inbox?
How to Change the Assignee of a Contact
How to use Chat Actions
How to send a Message in Messcat?
Inbox Settings
How to use Filters?
How to use Notes?
How to Use Buttons in Inbox?
How to Schedule a message in Inbox?
About “This message is not available”
Fixing the 'This message is not available' Error for Keyword Reply
Inbox FAQs
Powering Up Inbox With AI
Replying to Comments Directly in Messcat (Instagram & Messenger)
Troubleshooting Inbox
Troubleshooting Inbox
Troubleshooting Message Flow Edit Issues in the Inbox
06 Analytics
06 Analytics
Tracking and Analytics
Tracking and Analytics
How to view your teams Analytics?
FAQ for Analytics
Default Dashboard Overview Latest
How to use filters to analyse data?
How to use powerful breakdowns?
How to use filters and breakdowns together?
How to share your Analytics Dashboard with your team?
Default Dashboard Overview (OLD)
07 Calls
07 Calls
Calls
Calls
Available Calls Location
Call Logs
How to add a Phone Number
How to make calls
08 Message Flows
08 Message Flows
1 Message Flows
1 Message Flows
Message Flows Video Walkthrough
How to use the Modify Contact node
How to use HTTP Request node
How to use “Notify Team Member” node
How to connect Zapier to Messcat?
How to import/export Message Flows
How to edit message flows with your team?
How to create a calendar booking system using Google Calendar
How to fix “A template is required to start a new conversation” Issue
How to add my customers details to a message?
How to use delays
How to use conditions
How to use action node
How to add buttons and lists in message flows
How to use the Create Ticket node
How to use the Update Ticket node
How to use the Stop Ticket Timer node
Message flows FAQs
2 Triggers
2 Triggers
What are triggers?
New Note Trigger
Note Resolved Trigger
Automating Comments with Triggers (Instagram & Messenger)
Incoming message trigger
Outgoing message trigger
New Chat Trigger
Contact Updated trigger
New Contact Trigger
Ticket Updated Trigger
New Ticket Trigger
Broadcast Trigger
3 Variables
3 Variables
Intro to Variables
Intro to Apps & Variables
Available Variables
Flow Variables
Advanced Usage
FAQ
4 Best Practices
4 Best Practices
(Archived)Maximizing Live Engagement: Live Comment Automation with Messcat
Shop Notification to Avoid Outdated Messages with Two-Step Scheduling
Drive Sales with Live Stream Comment Triggers in Messcat
Instant Q&A and Information Delivery During Live Streams with Comment Trigger
Running Live Giveaways and Contests with Comment Trigger
5 Powering Flows with AI
5 Powering Flows with AI
How to use the AI Chatbot node
Using the new AI Chatbot V2 Node
09 AI
09 AI
1 AI ChatBot
1 AI ChatBot
How to setup AI Chatbot
AI ChatBot FAQs
2 Knowledge Bases
2 Knowledge Bases
Creating a Knowledge Base
10 Tools
10 Tools
Forms
Forms
How to Use Forms
How to View Submissions for Forms?
How to setup Forms
QR Generator
QR Generator
How to use the Messcat QR Generator?
Widget Builder
Widget Builder
How to Make and embed a Whatsapp Widget for your Website?
11 Account and Settings
11 Account and Settings
1 Team Settings
1 Team Settings
How to Change Your Own Password?
How to Reset Forgotten Password?
How to Manage Access for Teammates?
How to hide client’s phone numbers, emails & usernames from teammates
How to Invite Team members?
How to Create Team members?
How to Delete Team members?
How to Reset Created Teammate’s Password
How to change language on Messcat?
2 Notification Settings
2 Notification Settings
How to enable Push Notifications on Browser?
How to enable Push Notifications on Mobile?
3 Billing
3 Billing
How to Manage Billing?
How to add another Payment Method?
How to update Payment Information?
How to download my Invoice?
Messcat Subscription Cancellation & Refund Policy
Billing FAQ
4 Credit System
4 Credit System
What is Credit System and How does it work?
What is Active Chat Pricing?
12 MessCat API
12 MessCat API
Messcat API
Messcat API
Send OTP through Messcat API
13 Legal
13 Legal
Legal
Legal
Terms Of Service
Privacy Policy
Welcome to Messcat
11 Account and Settings
1 Team Settings
How to Reset Created Teammate’s Password
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